Absences CareDesk
Le Caredesk Frais Médicaux, toujours à vos côtés

The Absences CareDesk: supporting your HR department and your employees

Our task force dedicated to our clients, the Absences CareDesk manages the entire processing of your employees' sickness and accident cases. To guarantee you a high value-added HR outsourcing service and an easier communication, we have set up:

  • Implementation of a dedicated team per client
  • Our caredesk is available Monday to Friday from 8:30am to 12:00am and from 1:00pm to 5:00pm, in French, English, German and Italian
  • mobile and web application / Multiple access to our account managers (email, phone, mobile application, mail, web platform)

Our absence management and monitoring services

  • Absences management of accident or illness-related absences as of the 1st day
  • Manage and follow-up medical certificates
  • Monitoring smooth conduct of complex or long-lasting cases until settlement
  • Managing disputes with insurance companies
  • Setting up reporting for HR staff
  • Coordination with AI and pension fund

The benefits for companies

  • At your service and that of your employees, a dedicated multilingual and experienced team (daily management of more than 30’000 insured)
  • Single entry point between employer, employee, doctors and insurance companies
  • Home made tools for planned and unplanned absences available for employees and HR staff
  • Interfacing with your HR Management tools

Our associated services

Mastering Absenteeism

Our approach activates the three main challenges for prevention which are absence management, healthcare management and human resource management.

The Abs & Claims Mobile Application

Freedom and flexibility in monitoring absences with our mobile application.

Unipro

Our internally developed software, Unipro, allows simple and efficient management of your employees’ absences due to illness or accidents.

Absence management

The management and follow-up from A to Z of planned and unplanned absences of your employees.

Our news

20 Jun 2025
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Since 1st January 2025, there have been significant changes in the rules for reimbursement under supplementary health insurance policies in Switzerland, in particular for semi-private and private hospitalisation.

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The power of surveys for employer branding

It is in the interests of companies to evaluate the work climate regularly in order to assess its real impact on their performance. By integrating appropriate survey tools, they will be able to identify strong points and areas for improvement, while fostering a culture of care and engagement. In this way, surveys become a real strategic lever to enhance employer branding. An explanation from Lucas Roveda, Training Consultant at Ismat Group.

27 Feb 2025
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Personal pension planning and life insurance are much more than an investment: they are a safety blanket for your family and assets and, if you are an entrepreneur, they ensure the continuity of your business. Here we look at the benefits of some of the different solutions available.

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Key figures 2025

Discover all the key figures relating to insurance and pension

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