Absences CareDesk
Le Caredesk Frais Médicaux, toujours à vos côtés

The Absences CareDesk: supporting your HR department and your employees

Our task force dedicated to our clients, the Absences CareDesk manages the entire processing of your employees' sickness and accident cases. To guarantee you a high value-added HR outsourcing service and an easier communication, we have set up:

  • Implementation of a dedicated team per client
  • Our caredesk is available Monday to Friday from 8:30am to 12:00am and from 1:00pm to 5:00pm, in French, English, German and Italian
  • A mobile and web application / Multiple access to our account managers (email, phone, mobile application, mail, web platform)

Our absence management and monitoring services

  • Absences management of accident or illness-related absences as of the 1st day
  • Manage and follow-up medical certificates
  • Monitoring smooth conduct of complex or long-lasting cases until settlement
  • Managing disputes with insurance companies
  • Setting up reporting for HR staff
  • Coordination with AI and pension fund

The benefits for companies

  • At your service and that of your employees, a dedicated multilingual and experienced team (daily management of more than 30’000 insured)
  • Single entry point between employer, employee, doctors and insurance companies
  • Home made tools for planned and unplanned absences available for employees and HR staff
  • Interfacing with your HR Management tools

Our news

02 Mar 2026
Financing absence management through income protection insurance

Rising absenteeism has become a major HR challenge for companies. Absences, especially short-term ones, add up and generate significant direct costs, but also lasting organisational and human impacts. To be truly efficient, an absence management policy cannot be limited to just administrative monitoring or ad hoc measures; it has to be one part of a structured approach that combines prevention, steering and support.

26 Feb 2026
Planning for retirement: Anticipate, understand, decide

In Switzerland, preparing for retirement doesn’t mean just waiting for the last day of work. It is a true lifelong project that is built over time and requires making informed choices: annuity or capital, early or partial retirement, pension buy-in and tax optimisation.

19 Nov 2025
Predictive absence management: Anticipating to better take action

Absence management is a significant concern for HR managers. While extended medical leave is naturally monitored closely, short and repeated absences actually represent a real warning sign. Although these absences may seem minor, they often reflect organisational dysfunctions, lack of motivation or unhappiness in teams.

14 Nov 2025
Key figures 2026

Discover all the key figures relating to insurance and pension

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